arcgis online basic course unable to give certification

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09-14-2022 08:07 AM
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MKong
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I have a student who finished the ArcGIS Online Basics web course and while it looks like she's completed it and all the activities within it and passed all the quizzes, she can't get a certificate.  When she clicks on "Go to My Learning" page, she gets the "Resume Course" button, and when she goes back to the course, she gets the completed course page again.  She has tried on a couple of different days and she just can't get the site to recognize she had finished.

Does this sound familiar to anyone?  Is there something she can do to get the certificate?

 

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Suzanne-Boden
Esri Regular Contributor

Hi, if your student is still not seeing her certificate, please have her email GIStraining@esri.com for assistance.

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Suzanne-Boden
Esri Regular Contributor

Hi, if your student is still not seeing her certificate, please have her email GIStraining@esri.com for assistance.