Select to view content in your preferred language

Geonet: Why e-mail notifications are not sent via e-mail as some replies?

1452
5
12-10-2020 10:38 PM
JamalNUMAN
Legendary Contributor

Geonet: Why e-mail notifications are not sent via e-mail as some replies?

 

Despite the fact that the “Email me when someone replies” option is checked, I’m not e-mailed as someone replies

 

What could be the issue here?

 

thumbnail2.pngthumbnail3.png

----------------------------------------
Jamal Numan
Geomolg Geoportal for Spatial Information
Ramallah, West Bank, Palestine
0 Kudos
5 Replies
DanPatterson
MVP Esteemed Contributor

If it isn't a setting, perhaps they are going to your email's Junk box


... sort of retired...
MichelleMathias
Esri Community Manager

@JamalNUMAN  you may also want to try turning off the ignore posts and reviews that i have already read, this might be deterring notifications., update the for my board subscriptions to notify for all posts (includes all replies) instead of just first topic, and make sure your email notify options are set to immediate, 

notifications image.png

 Other than that I would agree with Dan, check your junk mail or your mail system/ server to ensure it is accepting emails from community.esr.com.

Michelle Mathias
Manager, Community Experience & Programs
JamalNUMAN
Legendary Contributor

This is to confirm that I do check the junk box and for sure they are not there! I have also checked all options you indicated in the screenshot

 

Clip_90.jpg

----------------------------------------
Jamal Numan
Geomolg Geoportal for Spatial Information
Ramallah, West Bank, Palestine
0 Kudos
DanPatterson
MVP Esteemed Contributor

... check all your options ...

2020-12-11_17-20-38.png


... sort of retired...
JamalNUMAN
Legendary Contributor

Thank you Dan.

 

I have set it as “all posts”.

 

I hope this will solve the issue so that I’ll be notified as any answer is posted

 

Clip_333.jpgClip_334.jpg

----------------------------------------
Jamal Numan
Geomolg Geoportal for Spatial Information
Ramallah, West Bank, Palestine
0 Kudos