Crowd source participation challenges.

[TanyaBigos]

Are there requirements for browser versions for the Crowd Source template? Several people are

• not able to upload photos
• not seeing a participate button at all

and I'm wondering if its a browser version incompatibility issue.

[StephenSylvia]

The Story Map Crowdsource supports Internet Explorer 11+, Chrome, Firefox, Safari as well as Most versions of iOS and Android browsers. We have not heard too many users complain about upload issues; can you provide more information if you have the opportunity:

• Can you share a public link to your story?
• What browser/OS are your participants using?
• Did you make any changes outside the Crowdsource Story builder?

[TanyaBigos]

Thanks for getting back to me Stephen. These have been generally non technical folks sending me comments based on FB shares but I'm happy to (privately) share those comments. I've received it from a handful of people. The public link is http://arcg.is/2imugHy . I've been told specifically that the participate button did not show up in Safari. I've also heard about photo upload issues (apologies, I didn't properly troubleshoot the browser.) I haven't made any changes. The only thing that I've done is open the web map separately to modify an image attachment (someone uploaded rotated photos... incidentally, the incorrectly rotated version of the photos is still showing up although I explicitly removed those attachments and re-attached correctly rotated versions.)

[StephenSylvia · Accepted solution]

Hmm, I just opened the your app in Safari and the participate button worked for me. If this comes up again, can you get the users's browser and version they're using? For users that are uploading photo's I need a little more information to debug? Do they get any errors?, what type of internet connection do they have (a slow connection may timeout and cause the upload to fail), and browser information.

I also looked at you image rotation issue. It looks like the photo you uploaded contains its orientation in the metadata so the browser is still flipping it automatically for you: online metadata and exif viewer. Maybe try editing the photo with a different photo editor or strip out the metadata. You can test an image using this tool: online metadata and exif viewer