Authorization error with installation on new computer

[hughesmichael]

I am trying to install ArcGIS Desktop (10.8.1 and even tried 10.8.2) and each time when it comes to authorization, and I put in either our current .prvc or current ESU ID, I get the following error (see attached). 7054: The requested count exceeds the fulfilled amount. 

I know it has to do with the license on my old file is still active, but I can't seem to delete anything off of MyEsri to see if I can open it in order to get the program activated. Any thoughts?

[JimCousins]

hughesmichael, you need to release the license from your old PC before you can use it to activate the software on your new pc.

on your old pc > start arcgis administrator > select  Support Operations > select Deauthorize.

This will release the license and allow you to use it on your new pc to authorize the software there.

Regards,

  Jim

[hughesmichael]

Hi Jim,

I realize this but unfortunately, I no longer have access to my old PC. Is there an alternative?

Thanks,
Mike

[JimCousins · Accepted solution]

Yes.

You need to login to your organization Profile, select the three horizontal lines at the top to see more options, go to Licensing Tools >Recover Lost Licenses.

Run through that, and it should enable your lost license for use.

[hughesmichael]

Thanks, Jim!