Uploading an MP4 video gives error Cannot play this file due to a parsing error

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01-11-2023 03:28 AM
GlenOlliEsriUK
New Contributor II

Some MP4 video file uploads give the user an error. 'Cannot play this file due to a parsing error.' However, the video file seems to be uploaded OK and does play correctly from the Feature Layer.

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IsmaelChivite
Esri Notable Contributor

Hi. It would be useful we could look at your video files more closely. Any chance you can send a file to us via survey123@esri.com?

Please reference this thread in your email so we can get context. Thanks!

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