Survey123 Webhook Doesnt Work For Only One User

[joerodmey]

Built a survey and have been using it flawlessly for quite some time. I have many different users logging in and submitting surveys without issue until....

There is one user that has been accessing my survey via the web form and successfully submitting data. But on this survey I have a webhook attached which triggers an email to go out. But when this one user (who access the survey from their own WIFI connection) the data submits but it doesn't trip the webhook to run. For some reason it appears something is blockign the webhook from running when on their network.

I have tried running the survey on my own laptop on their network and I get the same issue...the webhook isnt triggered.

Any ideas on the cause of this?

[Jim-Moore]

Hi Joe

Were you able to resolve this issue? If not, could you please confirm which version of the web app you're seeing the issue and on which internet browser? Are you able to submit a survey and trigger the webhook successfully on this network connection using the Survey123 field app?

Are you able to successfully trigger a webhook with another survey?

It might be useful to use a web debugging tool (e.g. Charles, Fiddler) to take a look at the web traffic on submit to see if this provides any clues.

Thanks,

Jim

[joerodmey · Accepted solution]

Hi Jim,

Issue has been resolved. It was discovered that the issue lay with the internal IT systems blocking a particular webhook call back to Integromat. Once the call back URL was whitelisted the firewall no longer blocked it.

Joe

[Jim-Moore]

Thanks Joe, great to hear the issue is resolved.

Jim