Survey123 - Position Source Closed Error

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06-04-2020 03:46 AM
JeffDavis7
Occasional Contributor

Hello,

We have had great success with using Survey123 on our Android devices.  However, we have not had the same result when switching to our Surface pads.

The download from ESRI resources goes smoothly but upon trying to open our form we receive and error box that says "Unable to connect--Position source closed error".

Our Surface pads are running Windows 10 Intel i7 64 bit OS and we downloaded the x64 Windows version from ESRI resources.

Can someone please offer some guidance regarding this issue?

Thank you.

Jeff

1 Solution

Accepted Solutions
KaitlynPurcell
Esri Contributor

Hi Jeff Davis‌ 

Do you have Location Services turned on in the device settings? Additionally, do you have the option to dismiss this message? If so, can you access your form after dismissing?

Best,

Kaitlyn

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2 Replies
KaitlynPurcell
Esri Contributor

Hi Jeff Davis‌ 

Do you have Location Services turned on in the device settings? Additionally, do you have the option to dismiss this message? If so, can you access your form after dismissing?

Best,

Kaitlyn

JeffDavis7
Occasional Contributor

Hi Kaitlyn,

Very embarrassing.  Yes...that was it.  We needed the location services turned on for this instance.  Thank you.

Jeff

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