Survey123- Map Question- Bug- SSO enterprise data prompting for named credentials

[Amanda__Huber]

Hello S123 Team, 

It appears we may have found a bug. When adding a map to our survey we get a prompt for Named Credentials. 

Our organization uses SSO authentication and the layer has been shared to the organization so there should not be any permission issues. 
This is the screen we should be seeing- 

Could someone please let us know if this is a known bug? 
Thanks, 

Amanda Huber

[ToddW_stl]

Does it have a special basemap (that is shared to the Organization)?  Are there multiple layers in the map (that are all shared to the Organization)?

[Amanda__Huber]

Hi @ToddW_stl , 

Thanks for your response! To answer your question, the basemap is public but It has one layer that is shared at the organization level. 

Thanks,

Amanda Huber

[ToddW_stl]

Do you get the same behavior when you try to open that webmap outside of Survey123 web designer?  If so, and all the sharing has been reviewed as correct, it may be worth opening a case with Esri Technical Support.

[Amanda__Huber]

Hi @ToddW_stl , 

We see it when we publish the S123 but we don't receive this behavior anywhere else in the AGOL platform (map viewer, instant apps, etc). I'm guessing it's something with how S123 passes the token auth. An Esri case was the next on my list!

Thanks, 

Amanda Huber

[ToddW_stl]

after reviewing this thread again... the title of the post mentions "enterprise", but you also mention "AGOL".  So are you trying to access an ArcGIS Enterprise layer from an ArcGIS Online web map?  If you're using ArcGIS Enterprise, what version are you on and do you have access/admin rights to the ArcGIS Server machine?

[Amanda__Huber]

Hi @ToddW_stl , 

Happy to clarify! We're using the AGOL S123 Web Designer , but the underlying webmap uses our Enterprise Server Data (distributed collaboration). We're currently on Enterprise 11.5.0 , and yes I do have administrative access to the machine and ArcGIS Portal. 

Thanks! 

Amanda Huber 

[ToddW_stl]

In Organization Settings for both, is the order Logins in the same order?  It looks like in your video (from ArcGIS Online?), the user is being prompted for username and password (not SSO), and in the web map screenshot (I'm guessing is from the portal web map?), the user is being prompted for SSO log in.

I'm not a distributed collaboration expert, but if the logins order is the same, is that layer shared/collaborated with ArcGIS Online with the credentials included? (This may not matter since it seems like you're expecting to be prompted to log in, but the login GUI is different than expected - please correct me if I'm misunderstanding).