Survey123 Field Worker Issues

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05-31-2019 11:50 AM
MikeSarcinello
New Contributor II

Hi, we recently just purchased the Field Worker user type. Why can't we sign into the Survey123 app using the username and log in associated with the Field Worker account?

We get this message: You do not have sufficient user level to access this application.

The whole point of the Field Worker account is so that our field techs can use the app for data collection on their phones or tablets. If they can't sign into the app, are they going to have to go through the URL to access the survey each time?

Thank you!

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1 Reply
JamesTedrick
Esri Esteemed Contributor

Hi Mike,

Yes, you should be able to sign in to the Survey123 field app with the Field Worker type to complete surveys.  If you are experiencing a login denial, can you file an Esri Support ticket to investigate the matter?

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