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Survey Open/Close Status Issue

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08-04-2021 10:54 AM
DaveK
by
Occasional Contributor
‎08-04-2021 10:54 AM

Hello! 

I'm working on a survey within Survey123 Connect that requires a specific window of time to be open/closed throughout the year. I'm working on a test survey to play with the functionality of the Survey Status section within Survey123 in ArcGIS Online.

DaveK_1-1628099599636.png

 

I selected the date/time for my survey to open and close for the day and tested it out. The survey closed and I was able to view the screen which explained that the survey was closed. I went back into survey123 within AGO to configure the date/time window to extend the timeframe and open the survey back up.

I received this message when trying to submit a survey:

DaveK_0-1628099502985.png

Am I unable to extend the timeframe for surveys? 

Thanks. 

 

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1 Reply
Alison_Gou_
by
New Contributor III
‎08-05-2021 12:55 AM

Hi @DaveK ,

First of all, quick answer is that you can extend timeframe for your survey. I followed  your test to extend timeframe (I changed my time zone on my PC to yours before this)and I could still submit survey, which also means I was not able to reproduce your issue.

I'm using Connect  3.12.232 on Mac with AGO.

Can you share more info about your situation?If so, I have questions that might be helpful to consider:

1. Is it an issue that you can steadily reproduce?

2. If so, is client's location( where this issue was encountered) the same as -04:00 time zone?

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