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Screen Keeps Loading When Creating a Blank Survey

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03-19-2025 02:46 AM
KUMBIRAINICHOLASMATINGO
New Contributor

I am trying to create a new blank survey and the screen keeps loading endlessly. This has been going on for the past three weeks now and have had to resort to Survey123 Connect. Here is a screenshot of the endless display. 

KUMBIRAINICHOLASMATINGO_0-1742377416882.png

Using the inspect tool from the console shows this. 

KUMBIRAINICHOLASMATINGO_1-1742377528244.png

 

Can someone please assist? 

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2 Replies
Anne_F
by Esri Contributor
Esri Contributor

Hi!

I have not seen this issue before, but could it be an issue with your browser/cache? Do you have the same issue in a different browser?  You can also try incognito and see if the issue is the same. 

Anne

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KUMBIRAINICHOLASMATINGO
New Contributor

Thank you for the response, unfortunately we have tried incognito and even clearing up cache but it still does not work. 

The funny part is that, if I publish a survey via Connect, I can open it on the web nice and easy. Just confused what's going on with creating it from the web. 

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