I'm working with our local fire department and dispatch center. They discovered and have been using a mobile application called CADPage
one part of the application is that is allows the mobile user to 'map' the call location.
Currently it uses the Google map, as we participate in Community Maps we thought it would be better if the map display could be the ArcGIS Online World Topo basemap.
See Cadpage response below...is there a method to get the map search to use ARcGIS?
CadPage response below: It would appear that ArcGIS is not currently supported map searches. Or at least not Google map searches.
When you press the Cadpage map button, all we do is initiate a map search request and pass it to the Android system. The system searches for any installed apps that say they will handle this request. If there are more than one of them, you get the little message asking which one you want. If you choose one and check the box to make this the default app, it won't ask you the next time, it just goes to the app you set up as the default.
The usually problem we hear about is that a user has accidentally set up another app, say VZ Navigator, as the default app and wants to know how to get their map requests handled by Google Maps again. That is the situation the FAQ directions are trying to correct.
In your case, the fact that the OS is giving you the choice of Google Maps or VZ Navigator, but not ArcGIS, tells me that the ArcGIS app just isn't processing the standard Google map search request. Unfortunately there isn't anything we can do about that, you will have to take it up with them.