Storymap Feedback Email

[CarlynneWorsham]

Hi,

I went to an Esri story map event where I was told there's an email address folks can send their story maps to Esri professionals to get feedback. I must have written the email address down incorrectly as it keeps bouncing back. The email address I have is [email protected].

Does anyone have the correct email address?

[JasonHolcomb]

The same thing happened to me when I emailed [email protected]. I am thinking you have to have a ticket or some other permission to notify them of a problem. I have not yet found an email address to report a problem. That is poor service. 

[OwenGeo · Accepted solution]

@JasonHolcomb -- I'm sorry you had trouble finding a way to report an issue. Posting something here on the community is a good place to start! Below is some additional information that I hope is helpful.

Since ArcGIS StoryMaps is part of Esri's ArcGIS platform, you can get Technical Support at https://support.esri.com or by emailing [email protected].

When you are signed in to ArcGIS StoryMaps there is Help menu (?) at the top right with a Feedback option that provides instructions and links for asking questions, reporting technical issues, submitting enhancement requests, and more.

storymaps.com was a storytelling product that was separate from ArcGIS, but it retired in June 2025. You can visit storymaps.com to see the retirement message.

[JasonHolcomb]

Thank you, Owen. This is very helpful!

Jason