Hello! I really need help with my StoryMap project. I keep getting the error: Sorry there was a problem saving your story.
Any change I make to this story is no longer saved. I also cannot publish my story.
This error appeared after I inserted an mp4 video into a sidecar. I suspect it's the video's fault, because that particular video cannot be played and now, whenever I try to replace a video or add a new video/image, I get another error: Hmm... there seems to be an issue .There was a problem accessing this story or this page. Please try again or contact your ArcGIS administrator.
Now, about this, I am the only one using the account.
Duplicating the story doesnt help, the error persists in the duplicate story. I tried on different browsers and in incognito mode - same issue. I also tried to delete the video - it doesn't work.
New stories do not behave like this, everything works just fine. I can easily add the video into a new story, in a sidecar, without errors. I must mention that I do have a lot of maps in my current story, mostly done in ArcGIS online and then added to sidecars in Storymaps.
I tried contacting the esri support from my country, but so far I haven't received any sign....:(
Could someone please help me? I really need to continue working on my project, but my changes are not saved. I cannot start working from scratch on my story :(. I can share with you the story and any necessary information.
Thank you very much!