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Business Analyst Installation Problem

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06-30-2014 07:04 AM
Scott_Jeffrey
by
New Contributor II
‎06-30-2014 07:04 AM
We are trying to install Business Analyst on a desktop computer and get an error (see attachment) saying that it is "Unable to find Business Analyst 10.2 software install/BA_10.2/setup.msi. Make sure Business Analyst 10.2 install media is inserted and click retry".

When i look at the ArcGIS administrator Business Analyst is authorized (has a license) but it says that it is not installed. Any help is greatly appreciated!
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Jason_RobinsonRobinson
by Esri Regular Contributor
Esri Regular Contributor
‎06-30-2014 05:50 PM
We are trying to install Business Analyst on a desktop computer and get an error (see attachment) saying that it is "Unable to find Business Analyst 10.2 software install/BA_10.2/setup.msi. Make sure Business Analyst 10.2 install media is inserted and click retry".

When i look at the ArcGIS administrator Business Analyst is authorized (has a license) but it says that it is not installed. Any help is greatly appreciated!


Scott,

First question are you installing from the USB flash thumb drive or from application downloads from the Esri Customer Care portal?

Regards,
Jason R.
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