Tools disabled on certain desktops

[BrianBulla]

I am running into a weird issue where the ArcPro tools I have created work fine on most desktops, but on others they will appear on the toolbars, but are either immediately 'grayed' out or will 'gray out' after clicking on them to use them (and not actually work).  Has anyone else experienced this??

Thanks,

[UmaHarano]

Hi

I have seen this happen when the namespace declared in daml doesn't match the namespace in my tool/button class file.  Could that be an issue for you?

https://github.com/Esri/arcgis-pro-sdk/wiki/ProGuide-Diagnosing-ArcGIS-Pro-Add-ins#namespace-mismatc... 

Thanks

Uma

[BrianBulla]

Hi Uma,

I do not think it is an issue with the namespace.  What it might be is an 'ArcPro Install' issue.  This one particular user seems to have a different setup than everyone else, so we will do a complete re-install and get her using her ArcGIS Online login for the licence and see if that makes a difference.

[BrianBulla · Accepted solution]

Hi,

So the desktops in question had ArcPro re-installed and now all is fine.  Not quite sure what our IT department did differently, but the tools now work.