Does anyone know why I'm getting this error when trying to open current projects that previously crashed? They seemed to crash due to geoprocessing or saving the project.
Thanks Scott I have been in touch and provided them with the affected file.Rob
Hi Rob,
I'm sorry for the delay - I think it would be best if you can submit a case with Esri Technical Support - Esri Support Contact Support . They would probably like copy of the layer file to test with.
I'm not aware of a way to recover affected projects.
-Scott
Scott Harris Kory Kramer this may be totally irrelevant but....in trying to repro (chasing down the layer file cause), I notice that in Pro 2.3.1, when I create a layer file, the xml header is showing version 2.3.0....
I am having the same issue. My project was saved in ArcGIS Pro 2.3.1 and is now failing to open.
Scott Harris I've also just experienced this issue in ArcGIS Pro v.2.2.4. I had just added a .lyr file and was repairing the data sources for the associated layers when it crashed. The project file size now shows as 0 Kb and I cannot open it from Windows Explorer or from ArcGIS Pro itself. No recent error reports show in C:\Users\<Username>\AppData\Local\ESRI\ErrorReports. The antivirus being used is ESET Endpoint Antivirus. The most recent Windows update was on 01/03/2019, which was the one detailed here: https://support.microsoft.com/en-gb/help/4023057/update-to-windows-10-versions-1507-1511-1607-1703-1709-and-1803-for-up. Any updates on how to recover my work?Thanks,Rob
Hi all,
I just had this happen to me with 2.3. I was using 2.3 the whole time, and that is the most updated Pro version. Very sad. I think Pro might have crashed while running the mosaic rasters function.
Has anybody found a workaround to at least rescuing the layouts in the file? This was a complicated layout I lost, and I am really hoping to save at least some of it!
Thanks for the help,
Jessie
Yes, I read what you stated to Janaki. I just thought since my case was closed a while back and that the error is still occurring, that perhaps there were notes in my case or information that I already had provided that might help you with the problem. My mistake--Suzanne
From what I just said to Janaki above:
When a project gets to this state, so far, there is not a way to recover it, unfortunately. To understand the cause, here are the types of things we'd like to know:
If this information wasn't provided in the case, feel free to contact Esri Technical Support at 888-377-4575, as we would like to have it.
Thanks!
Scott
Janaki,
This investigation is to help uncover the cause. When a project gets to this state, so far, there is not a way to recover it, unfortunately. To understand the cause, here are the types of things we'd like to know:
Is "...that your antivirus software has exceptions for ArcGIS Pro." a requirement for running Pro? I'm not experiencing this problem, but whenever I see "disable a required security setting so the software will run", that is concerning. I know it's a trouble-shooting step as well, but it should never be the default environment required for any software to successfully work. In my experience, Symantec is pretty responsive when their product is identified as false-blocking another vendors application.
Hi Scott,
This happened to me last in May and this is the response I received from ESRI after I provided the corrupt project. Is it worth opening up again? If so can you just reference my closed case number 02114618? Thanks
Hello Suzanne, This is Sydney from Esri Support Services writing in regards to case 02114618. I apologize for the delay in following up with you! Thank you so much for sending that project file. I did some pretty extensive testing with it and, unfortunately, I was also not able to open it in any version of ArcGIS Pro (including the most recent Pro 2.2 beta). We also have a method for inspecting the project files by attempting to unzip them with 7zip and check out the contents, but this was also unsuccessful as the project file wouldn't even unzip (a working project file would without issue). I suspect that this project has somehow become corrupted and you will need to rebuild it if you don't have a back up copy of it. Please let me know if you have any questions about this! If you have any other questions or concerns, feel free to reach out and I'd be more than happy assist. As always, I can be reached by replying directly to this email or by calling Esri Support and referencing your case number. Then I received this:
Hello Suzanne, I looked over that error message we saw and it appears that at the end it's actually supposed to display a version number that the project was saved at (if it was actually saved with a newer version). Instead of displaying a version number like 2.0 or 2.2.1, all it shows is a single period. I did some research and it looks like other people had similar error messages when their project became corrupted. Unfortunately, it's a little hard to pin down why exactly a project gets corrupted as it can be caused for a number of reasons. It can happen sometimes if ArcGIS Pro crashes, isn't shut down properly, if there's some kind of bug that causes the project to corrupt using a certain workflow (this seems to be very rare but I've heard of it happening), but it can also be caused by something like antivirus software (again, this is very rare). Thankfully, project corruption is usually pretty rare and not that many people run into frequent issues with it. Usually what I suggest is making sure that ArcGIS Pro is up-to-date, that the software is closed properly (when possible), that your antivirus software has exceptions for ArcGIS Pro, and that you back up any major projects to a safe location in case you need to restore. If projects continue to get corrupted, I would suggest at that point to start with a full uninstall/reinstall of ArcGIS Pro to see if that resolves the issue. I would also suggest reaching out to Esri Support if you do run into any suspected project corruption issues as we can dig into the project some more to try and recover data from it (the 7zip method I mentioned in my last email works in a lot of cases though not always). Please let me know if you have any questions about this! I'm going to go ahead and close our case for now, but feel free to reach out if you have any other questions about this issue. As always, I can be reached by replying directly to this email or by calling Esri Support and referencing your case number. Thank you, Sydney Esri Support Services
We have the same issue too....We raised the case to support team earlier-
but there is no proper Solution that we received from Esri.
It would be great if you can help us in getting back the lost .aprx files.
We have lost several months of data that a team has put in.
If anyone sees the error, please contact Esri Technical Support at 888-377-4575, as we have an ongoing investigation into possible causes.
To understand the cause, here are the types of things we'd like to know:
Hi Logan,
Thanks for that information. I've taken over the Support case, so look out for my email.
1. All my projects sit under the ArcGIS Project folder in my C drive. I didn't move or rename any.2. My .aprx is not empty, appears to have the appropriate size for the project's content.3. I have left projects overnight while the computer was hibernating at stages. However, in both instances the error occurred, I had saved the day before and shutdown ArcPro and the issue started the next day when I tried to relaunch. 4. AVG.
I've searched quite a bit too, and have not seen any response from ESRI on the issue. At this point, I'm not as worried about recovering work as I am about finding out how to avoid the error occurring again.
I'm sorry to hear you lost your work. From my research, I don't think the pattern has been uncovered yet on what causes this issue.
A few questions:
Has anyone had any success hearing back from ESRI? I've now lost 3 projects to the same error.
ESRI support got back to me basically saying "oh its because you have saved the project under a newer version than is on the computer". Makes me think they didn't even read the issue I was having....particularly since I stated that I had not run any updates on Pro, I don't use pro on any other machines, and no file locations/names had been change when the error start. I went ahead and updated to the most current version and still received the error..
Mostly, I want to know how to avoid triggering the error for my other projects, as some have several weeks of work behind them.
When was the Windows update applied? Was it working after the Windows update was applied for some time or did you notice this immediately after the Windows update was applied?
If you remove the Windows update does it work correctly?
If so, I would contact Tech Support to let them know. They can then try to investigate the issue in more detail.
I just started getting this message after running a Windows update. Has anyone ever found a solution?
Can you provide more specifics on the export process that you were performing when the corruption occurred? Details such as origin of data (file gdb, SDE, etc.), destination of data (file gdb, SDE, etc.) as well as type of data (point, line or polygon, other) and operating system you are working on Windows 7 or Windows 10?
What I discovered was the .aprx file was still there but the file size was 0! Apparently, a "save file" wrote a zero length file. In short, my project file was trashed. Since this happened to me AND this issue seems to still exist, I frequently backup all of my Pro files. Don't just blindly backup .... check file sizes first or you may overwrite a good .aprx with a zero length file.
Hello George,
Can we get an update on the below error. As we too are getting the same Error.
I have created all my Projects in ArcGIS Pro 2.1.1....And still I am using the same Version of ArcGIS Pro 2.1.1...But I am having issue in Opening up the ArcGIS Pro Project as "Opening the Selected ArcGIS Project Failed. This Project was saved using a newer Version of ArcGIS".
Note:
We have not updated any new Version of ArcGIS Pro.
Really appreciate if anyone can Provide with a Solution.
Hi Veronica, was your issue solved by Esri Support? I have the exact same problem.
This happened to a project of mine. Pro didn't "crash" and create an error report, instead it suddenly threw a Windows "ArcGIS Pro has stopped working" error and now can't reopen the project. Updating to the newest patch (2.2.1) doesn't help.
Is there a way to salvage a dozen or so maps and layouts from a corrupted project?
The only way I found to resolve this issue was to use a server backup from the previous day as ESRI didn't respond to any requests for help. It turns out the original file had been corrupted by ArcPro during the export process. I'd recommend anyone using ArcPro to ensure that they have got a backup of the project copied regularly.
I am having the same issue with ArcGIS Pro 2.2... Please Help!!!
When forced to work with beta software like Pro, I always set a timer to remind me to back up everything every three hours.
Has this error been resolved yet as I have just had the same issue? The ArcPro project crashed while exporting a layout and now I cannot open the project. This is incredibly frustrating as it is 4 weeks worth of work that can't be accessed. Is there any response from ESRI about this?
I also have this problem that just started today and I have not changed versions. I have had numerous crashes on the project (when i could still open it) while simply editing the attribute table.
I am seeing the exact same error with ArcGIS Pro version 2.1.2. I didn't have a crash either. But my project file will not open. I hope there is a known fix because I am going to lose work otherwise.
Can you go into more detail about the feature classes that you were exporting when ArcPro crashed (e.g. file gdb, sde gdb - SQL Server, Oracle, other and the number of records in these feature classes)?
That's what I was thinking. I can't find the error referenced anywhere else. Thanks for your consideration!
My suggestion would be to contact Esri Technical Support on this issue. It may be something that needs to be looked at in a lot more detail.
I have version 2.1.2
The projects that won't open (two of them now) were created using this version and I've never had another version installed on this computer. This is why I"m confused by the error message.
I've successfully opened, saved and closed the projects several times. However, prior to receiving this error message each project crashed during the exporting of data to a feature class. Both of these instances occurred in the last two days. I can still access layers from their respective geodatabases, however.
What version of ArcGIS Pro are you using to open the projects?
Based on the error message it appears that the project was saved in a newer version, i.e. 2.1.2 and you are using an older version, i.e. 1.4.
Any more detail that you can provide on the project? When was the last time that you were able to open it with out an issue?
Signed in members can post, follow updates, and more. New here? Register a free account.
Find useful guides, FAQs, and documents to help you navigate and make the most of Esri Community.
