Manage Map Server Cache Tiles tool not loading scales

GISNCC · ‎02-11-2025

Hi,

I am running the manage map server cache tiles tool. But when I select my input service all of my scales do not load as expected and only the top two scales. There should be 20 LOD loaded. If I run the manage map server cache scales tool all of the scales come up. Also when I look at the rest end point all 20 scales are present. I am finding the issue when I use a custom tiling scheme or if I just define a new one from the layer.

I have tried so many iterations. Sometimes it will load no scales at all.

Any help is greatly appreciated. I am using ArcPro 2.9 and enterprise 10.9

ViktoriaMagnis

I figured out you need to set the scales and cache preference when you are first publishing the web layer in Pro.

Evelyn_Chanti

Thanks. I did that a couple of times and it shows I have 12 scales but when I try to recreate empty tiles, it only shows 4 scales.

ViktoriaMagnis

I delete the cache directory and started over. Then I published the mapservice with Pro and set the caching in Pro and then it recognized all the scales. What version of Pro are you using?

Evelyn_Chanti

Yes, that just worked for me too. It looks like the bug is associated with the caching tools.

Evelyn_Chanti

I have an open ticket with Esri, but this is a known bug from 2022. Cannot believe it hasn't been addressed in 3 years!

https://support.esri.com/en-us/bug/the-manage-map-server-cache-tiles-tool-does-not-return-bug-000149...