The computer I recently installed ArcGIS Pro 3 on crashed. It seems I had set the license for offline use. I can read the files on the harddrive, but it will not boot. I believe I need to deauthorize the license so that it is available to activate on my newly installed computer. However, I cannot run the ArcGIS Pro seat on the crashed computer to manually put the license back into the pool.
I found this link
Recover Lost Licenses from My Esri - Esri Community
But it doesn't seem to match what I see today. Apparently as a Personal Use license holder I'm not able to request support here.
Request Case | My Esri
How should I proceed? Is there a file on the old hard drive that I could recover to release the license for reuse? My searches indicate that recovery is something I need to do through Esri support.
