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ArcGIS Pro Unable to get database list

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04-15-2022 09:35 AM
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ZJKosel
Occasional Contributor

Our organization recently installed and updated ArcGISPro on 4 different desktops. For three of them, we can create a database connections and access the feature datasets within. However, the 4th one brings up a Connection Error message when we enter in the identical connection and authentication information. It says

"Connection Error
Unable to get database list
A database connection exception has occurred.

Unable to connect to database server to retrieve database list; please verify your server name, user name and password info and try again.

Connection was attempted with an older version of SQL Server client communications software that  is not supported.[]"

The suggested verification troubleshooting for server name/user/password hasn't worked. Are there any other likely factors that I should be checking?

Thanks, 

ZJK

  

1 Solution

Accepted Solutions
ABishop
MVP Regular Contributor

Hello,

Make sure you have the compatible SQL native client and/or ODBC drivers installed for your version of ArcGIS Pro.

Amanda Bishop, GISP

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2 Replies
ABishop
MVP Regular Contributor

Hello,

Make sure you have the compatible SQL native client and/or ODBC drivers installed for your version of ArcGIS Pro.

Amanda Bishop, GISP
ZJKosel
Occasional Contributor

Hi,

For this issue, we added in an older ODBC Driver 17 to allow the geodatabase to connect.

Thanks, 

ZJK