Arcgis Pro Authorisation problem

[MahmoudAlwa]

I have installed Arcgis Pro pre-release and I have authorised it to work offline.. After some weeks I have uninstalled it and later I have Installed Arcgis pro v1.. Now when I try to start it, I got the message that I have authorised arcgis pro to work offline with another Computer!!! I do not have another Computer!!! How can I fix this problem.. (uninstall and install did not work)..

Thanks

[curtvprice]

I have seen warnings to release your license before uninstalling.

Your ArcGIS Online administrator can release your license from his AGOL admin control panel.

[MahmoudAlwa]

Did not work .

any more information about that.. thanks

[curtvprice]

If that doesn't work, uninstall the new version, install the old version, log into AGOL, and see if you can release the license. If that doesn't work, contact Esri support.

[MahmoudAlwa]

thanks for your help.. Finally I uninstalled Arcgis Pro..

I do not know why the administrator have no possiblity to re-release or even delete the licence for some members.. May be there is a cashed file in my Computer.. It is very bad ...

[curtvprice]

I think there is a cookie that gets put on your computer that can't be given back after you uninstall.

Clearly Esri and users need to get this figured out.

[YovavZohar1 · Accepted solution]

Hi Mahmud,

Right now, the only way to revoke lost ArcGIS Pro License, is to file a request to the ESRI Tech Support.

If there's a need to change any installation files (usually in the user profile), you'll be instructed by the support team.

[MahmoudAlwa]

thanks for your answer.. If you have an organisation with a lot of members then it's not good to contact Tech Support to do something for you .. Hope that will change in the comming arcgis pro..