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ArcGis Pro 3.6.2 keeps crashing

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03-05-2026 06:29 AM
JosianneGuay
by
Emerging Contributor
‎03-05-2026 06:29 AM

For some unknown reason, I was running a project and it crashed for no apparent reason. When I tried to just get access to the geodatabase only, to copy it and paste it on my local drive, Windows Explorer couldn't do it.

I looked closely into the gdb file and for some reason, there are still some *.lock files even though no projects are running and pointing to that geodatabase (remember the project crashed for no apparent reason before).


Thought I would just delete those and try again, but it refuses to be deleted. I tried File Recover next and ArcGIS Pro crashed...twice...

Anyone knows what the heck is going on???

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2 Replies
Robert_LeClair
by Esri Esteemed Contributor
Esri Esteemed Contributor
‎03-05-2026 07:54 AM

If you want to remove the LOCK files, I recommend using the Compact (Data Management)—ArcGIS Pro | Documentation to do this vs. File Explorer.  Then retest your workflow again.  Does ArcGIS Pro still crash? If so, then run a How To: Perform an ArcGIS pro Soft Reset

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JosianneGuay
by
Emerging Contributor
‎03-09-2026 04:55 AM

Turns out the issue was not ArcGIS Pro but the hardware we are using here at the office. The software has a locking system as well and it intervene with ArcGIS' locking mechanism. I also uninstalled some unnecessary extensions as Esri recommendation.