ArcGIS Pro 2.9.8, 2.9.10, 3.1.2 crashes every time we try to access versions

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08-01-2023 12:00 PM
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GeorgiannaStrobin
New Contributor II

We are trying to perform geodatabase maintenance (move up/delete versions, compress GDB, etc.) so we can upgrade from 10.7.1 to 10.9.1. However, every time the SA account tries to access anything related to versions ArcGIS Pro crashes.

We encounter this issue using different projects, new projects, etc. but only with the SA account.  If someone is connected through their windows user they can change versions, usually delete their own versions, etc. 

We’ve also tried this in ArcGIS Pro 2.9.8, 2.9.10, ArcGIS Pro 3.1.2, ArcCatalog 10.7.1, and even with a Python script.  It crashes every time we try to access versions (version manager, change version, repair version tables, etc.) in any of these softwares/versions, but only when we try accessing from the SA account.

Anyone else experience this issue? We have been working with Esri support but they haven't been able to find a solution either.

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GeorgiannaStrobin
New Contributor II

Hi Andrew,

After working with Esri Support, this is the solution that worked for us.

"Unregister all feature service replicas that had Esri Anonymous as the owner. Once the replicas were unregistered, we went into the manage versions pane and were able to delete all Esri Anonymous versions."

In general, unregister the replicas (right click on your geodatabase connection, select Distributed Geodatabase, then Manage Replicas).  In the Manage Replicas window, we unregistered all replicas owned by the Esri_anon user (we had to go back and unregister a bunch more of the older replicas as well) and then we could delete versions, open the version manager without Pro crashing, etc.

Hope this helps you, too!

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AndrewVanderheiden
New Contributor

Yes we are experiencing what seems to be the exact same problem with our gdb. We use traditional versioning and ArcGIS Pro crashes whenever the gdb owner account tries to access the version info. All other accounts can still manage the public versions of the gdb. We do not yet have any kind of solution.

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GeorgiannaStrobin
New Contributor II

Hi Andrew,

After working with Esri Support, this is the solution that worked for us.

"Unregister all feature service replicas that had Esri Anonymous as the owner. Once the replicas were unregistered, we went into the manage versions pane and were able to delete all Esri Anonymous versions."

In general, unregister the replicas (right click on your geodatabase connection, select Distributed Geodatabase, then Manage Replicas).  In the Manage Replicas window, we unregistered all replicas owned by the Esri_anon user (we had to go back and unregister a bunch more of the older replicas as well) and then we could delete versions, open the version manager without Pro crashing, etc.

Hope this helps you, too!

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