Activating trial using an existing account

09-05-2021 11:45 AM
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New Contributor


A while ago, I had a student/individual subscription and so I already have an account. I'm trying to get back into using ArcGIS Pro and so I purchased GIS Tutotial for ArcGIS Pro 2.8. The book comes with a 180-day trial, which I'm trying to activate, but the process is trying to get me to create a new account.

Is it possible to use a trial with an already existing account?

Thank you for your help.


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MVP Esteemed Contributor

Did your individual account get the status of a public account (usually happens after 30 days of expiry of your subscription)?

According to Activating Subscription - ArcGIS Online ,

"If you already have a public account, sign in with your existing account. If your existing public account owns content, sign up for a separate, new account instead. (You can transfer ownership of your items to the organization by inviting your public account to join later.)".

Think Location
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MVP Esteemed Contributor

Perhaps your academic account prevents it.  Are you still a student and still associated with that organization?

You might want to cut the ties and set up your own personal account, either now or at some point in the future.  

... sort of retired...
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