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Fix wide, blank gap below ribbon when Quick Access toolbar is below - ArcGIS Pro 3.5.5

481
3
12-19-2025 09:31 AM
Status: Closed
Labels (1)
AndreaB_
by
Frequent Contributor

Hi all,

I just upgraded from Pro 3.3.x to Pro 3.5.5. I use the Quick Access Toolbar and I put it below the ribbon. My issue is every time I open a previous project there is a large, blank gap between the ribbon and the toolbar. 

AndreaB__0-1766164589930.png

This has to be a bug of some sort. Yes, I can get it to disappear by these steps: click on Map in ribbon to expand it, click little drop down arrow, select Always show Ribbon, then click the little drop down arrow, then select Show Tabs Only. BUT this won't hold - when I save and close the project and open another one, it shows the large gap again. 😢

I've started putting the QAT on top of the ribbon, but I hate it, and when I'm in a remote desktop session the remote desktop session toolbar is on top of the QAT and I can't see all of the items. 

AndreaB__1-1766165126555.png

Esri - can we please get this fixed ASAP? 😬

3 Comments
JamesBedortha
by
‎12-19-2025 02:54 PM

bummer

ValeriaChavez
by Esri Contributor
‎02-13-2026 02:26 PM
Status changed to: Closed

Hi @AndreaB_,

Idea Exchanges are not the right place to log software bugs. Bugs should always be logged with Technical Support.

In this case, the issue has already been logged as BUG-000182231. If you would like to subscribe for updates on the issue, please contact Technical Support. 

Thank you for being an active member on Esri Community!

AndreaB_
by
‎02-17-2026 08:13 AM

Hi @ValeriaChavez,

I did not know it was a bug so thank you for confirming and posting the BUG number. It could have been an Esri software feature or a known limitation- I've run into those many times. Your post was a great response because I was able to add my case to the BUG and then I'll get updates. Here is the public URL to the bug: https://support.esri.com/en-us/bug/arcgis-pro-opens-with-a-large-blank-space-in-the-ribbon-bug-00018...

In the time since my first post, I have found a better work around when keeping the QAT below the ribbon - double click on the names in the ribbon. It will expand the ribbon and then double click again and it will be hidden. 

AndreaB__0-1771344722211.png

 

I hope this helps people until the BUG gets fixed - which will probably take many version releases.

Thank you,

A