A common issue with large ArcGIS enterprise organizations, especially higher ed, are users who have locked themselves out of ArcGIS Pro. This most often happens when users who checkout offline licenses for use in the field (or because they routinely work without an internet connection). If the users computer or HD dies and is replaced by the university, the user is then unable to license a new installation of ArcGIS Pro until the old offline user status is rest. This could be as simple as the user contacting their site admin and having them verify the status of the old machine then toggle a license reset for the user as appropriate. Instead it currently requires an Esri ticket that can take several days and many redundant back and forth email exchanges to complete. In the latest example from my org it took 3 days, 7 email exchanges, and 735 typed words to complete a license reset. Most of that time was spent reiterating the information that was posted to the original ticket (user name, email, reason for reset, org info). On top of that, Esri requires the user or admin to "sign" a permission statement that reads like an amateur legal contract and is essentially redundant to the licensing agreement the org already has in place with Esri. Please make resetting offline user licenses an admin operation.
