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Unable to invite user to the group. The user does not have the privileges needed to join the group.

HannesZiegler2

I am attempting to add a new user to a group in ArcGIS Online, however, I get the following error message:

The user is an AGOL field user and is a member of the organization that the group is in.

I am not sure why this message occurs? Any hints/ides/solutions are welcome, thank you!

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Accepted answers

JohnPlunkett

HI there,

They may have a custom role that stops the user from joining a group

Speak to your administrator and see what role they have and change if necessary.

(My Organation < Edit Settings < Roles)

All comments

JohnPlunkett

HI there,

They may have a custom role that stops the user from joining a group

Speak to your administrator and see what role they have and change if necessary.

(My Organation < Edit Settings < Roles)

HannesZiegler2

Thank you, this ended up being the case.

BrianHall1

Thanks John - you saved me alot of hair pulling!

Perfect solution.

deleted-user-7SLqM7dlvYNN

Hi John,

I'm getting a very similar error when trying to add a user, with a custom role to a Group but have the 'Join organizational groups' option enabled in the custom role. I can add other non-custom users fine. Error is:

Error message when adding user with custom role

Number of groups is definitely not an issue, we have 23 in total. Any ideas?

JohnPlunkett

Hi Mark

Thanks for the time on the phone

It looks like if your group has this setting

And the user is does not have Editing privileges. (Viewer or Level 1 Role) - then they cant join this group and you get that message

Kelly Gerrow‌ - is this a known limitation for this type of user and group setting?

KellyGerrow

Hi John,

Can you please get a bug logged with support? That error message is incorrect and confusing as this doesn't seem related to the number of groups at all.

Although this doesn't appear to be a documented limitation I am curious as to why a level 1 user needs to be in a group with the purpose of updating content when they have no privileges to do this? Is this a desired workflow or something where the error messaging/documentation should be improved?

Can you get in touch with Esri Support and get this logged? Katie Cullen‌

Thanks,

Kelly

MerylK

I had the same error message as the original question except that I was trying to invite a user to my group who was not part of my organization. Is this allowed? Does it have something to do with license (ArcGIS Pro Basic) or having a public account? I am the administrator and sole member of my org and group.

JohnPlunkett

Meryl

Your user may not have a privilege to join external groups - so they would need to contact their admin to let them join.

(If it is a public account - they wouldnt be able to join as well.)

MerylK

They have public accounts so that would be the issue. Does this mean that they would need to connect their account to their ArcGIS license to join? Is there anything I can do on my end to have a private group and give access to only their accounts? Or would it be possible to make the group public as well and that would allow them to join?

KellyGerrow

In order to set up private group sharing, the participants need to have ArcGIS Online accounts that belong to a subscription. Does your user in question have access to an organizational account?

RichardPerkins

I cannot find this menu anywhere on the online interface.....am I in the completely wrong place? I cannot find this pick-list menu online, anywhere. Am I looking in the completely wrong place. A web address would be helpful to get to this menu.

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