Some users see white lines around cached image tiles

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02-13-2020 10:00 AM
MichaelKnapp
Occasional Contributor

Hi There -

We've been caching some imagery at multiple zoom levels. Some of our users are experiencing this while lines around some of the image tiles:

They end up causing confusion with parcel/utility lines.

Not all users see the lines. We suspect it might be a bandwidth issue. Has anyone experienced this before? Any suggestions for users who experience this?

Thanks.

-M Knapp

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Peter_Klingman
Esri Regular Contributor

Hi Michael Knapp‌,

I'm seeing some notes internally that this may be caused by browser zoom level, e.g. 

Is it possible that the users experiencing this have different browser zoom levels configured? If so can they try resetting to 100% to see if this resolves the issue?

Hope this helps,

-Peter 

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3 Replies
Peter_Klingman
Esri Regular Contributor

Hi Michael Knapp‌,

I'm seeing some notes internally that this may be caused by browser zoom level, e.g. 

Is it possible that the users experiencing this have different browser zoom levels configured? If so can they try resetting to 100% to see if this resolves the issue?

Hope this helps,

-Peter 

View solution in original post

MichaelKnapp
Occasional Contributor

Yes Peter, I do believe this was the issue.... thanks!

Peter_Klingman
Esri Regular Contributor

Happy to help out!

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