Since the TLS update... maps not loading

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4
04-18-2019 09:00 AM
MelissaDollman
New Contributor III

Hello,

I'm encountering a weird error on my site (ArcGIS Online) after the update on the 16th. My project utilizes a number of maps, embedded in a number of tabs, and I'm finding that they will load just fine, but after moving to another tab and back again I get the frowny face error message for the same maps that previously loaded. 

I swapped out any vector maps for more basic basemaps, but same same. 

This:

  • It only happens in three places/tabs. The rest seems to be fine.
  • Did not happen prior to 9pm PST on the 16th. tls1.2‌ error‌
  • Does not happen on Firefox  or Safari, only Chrome.

As this is my dissertation, I'm not posting the link publicly, but am happy to share and troubleshoot, if need be, off-site.

Thank you much,

Melissa

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4 Replies
MelissaDollman
New Contributor III

I take it back -- it's happening on Firefox now too.

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Robert_LeClair
Esri Frequent Contributor

Melissa - this Esri Support page may explain/assist with what's happening since the April 16th update.

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MelissaDollman
New Contributor III

Gosh sorry -- I usually get a notification when someone has responded I looked into the TLS update info, but will again.

Thanks!

Robert_LeClair
Esri Frequent Contributor