recent increase in timeouts from AGOL hosted feature service

[coryeicher]

Starting 2 days ago we began seeing an increase in timeouts from an AGOL hosted feature service.

Details:

We use an AGOL feature service to support project operations. We use the ArcGIS Python API method `FeatureService.ExtractChanges()` to return updates for 1 layer (so updates only, not adds or deletes).

Our process has been operational for some time (1.5 years). Periodically we do see this API call time out (more than 3 minutes). Steady state this happens 1-2 times a week...

... However, starting 2026-04-28 this started happening much more frequently. We still see successes, but we are seeing timeouts 5-6 times a day.

• Questions: Who else is experiencing increased timeouts?
  • What recommendations are there for addressing this on our end...?
  • What can Esri do to diagnose further?

Info: We obtain the input "server_gens" (start/end states) from feature layer web hooks. My one thought is to drop and re-create the webhhooks, but those are upstream of the issue, so taking these steps is unlikely to help.

Thanks,

-Cory

[George_Thompson]

In these instances, I highly recommend reaching out to Technical Support to investigate further. They may be able to help understand and diagnosis any issues with ArcGIS Online.

[coryeicher]

Thanks! I am still hoping to hear here from the community/Esri on recent reported degradations in performance for similar AGOL feature service requests.