quick question: probably a simple answer:

[JoeLivoti_II]

Running ArcGIS 10.3.1

have uploaded shapefiles to in-house server

I have configured my pop-up window to display information

When you initially click on a parcel, the information shows up as expected

What happens is that after a short period of inactivity (roughly 30 seconds), the pop-up window no longer works; it returns a no information found. if the page is reset it will work again until that period of inactivity.

Any thoughts and help would be greatly appreciated!

-Joe

[ScottPrindle]

Hey Joe,

Is your map service secured? If so, what type of security is configured on your server? Could you install a web debugger such as Fiddler to see what kind of network activity is happening when the popup fails to return information? Fiddler can be found here:

Download Fiddler Web Debugging Tool for Free by Telerik

Thanks,

Scott