I know this is a thread from 2011 but its the only information I've come across so far about the same problem. I've using ArcGIS for desktop, 10.2 and having the exact same problem as described here. Online in my browser I'm able to open a map without issue and show it on the online map viewer, but selecting Open in ArcGIS for Desktop downloads a item.pkinfo file which I am unable to do anything with. Have I made some sort of mistake here or is there still a compatibility issue here?
Hi Steven, not sure - I just tried a map and it opened in desktop for me (10.2.1). It took a while -- I had a message that said "finalizing setup" for a minute or two, but then it opened. I will try some more maps tomorrow. What happens when you try to open the pk.info file?
Tim
I'm having the exact issue as the original poster with 10.3.1 (several years later). A friend with 10.3.1 was able to successfully open the same exact map using the exact same method that failed for me.
I get the item.pkinfo downloaded, but can't get it to open in any fashion in 10.3.1. "Could not open the specified file" when dropping into Desktop window. Double-clicking gives "Problem sending the command to the program." Are there any ideas on where to start looking for why mine crashes and his didn't? Hoping it's something really obvious that I'm just oblivious to.
And I am having the exact same issue as the original poster and I am using 10.5.0 (many years later). When I do an 'Analyze Base Map' I get the error message 'Data frame does not have a spatial reference' for Street Severity is high, Status is Unresolved and Code is 00002.
I am having the same issue. I am using 10.3.1 and my organization also gave me remote access to 10.5.1 in case the updated version was working. I am still getting the same error message "Code:00002, "Data frame does not have a spatial reference" in both 10.3.1 and 10.5.1. The web map that I'm trying to access is a customized base map. I don't know whether that makes a difference or not. I've set the coordinate system of the data frame, and it seems to clear the error indicator, but no map is drawn. If anyone could shed some light on this, it'd be extremely helpful! I just spent a LONG time creating a custom basemap for my organization, and I'd hate to think that we can't access it outside of ArcGIS Online. Thanks in advance