Missing save button in webmap

[LukasWingert]

I have a webmap in arcgis online that shows data without any errors but there are some layers missing in the layer overview (content) and the save button is missing too. I use this webmap in my webapp and there are all layers visible and working.

Any idea how to fix this?

[RobertScheitlin__GISP]

Lukas,

Please provide a screenshot.

[LukasWingert]

[RobertScheitlin__GISP]

Lukas,

   What is your role in AGOL? Administrator, Publisher, User, Viewer?

[LukasWingert]

User, but i never had any problems with working on webmaps ...

[rachelg_esri]

Hello Lukas,

Usually the Save button doesn't appear when the browser isn't recognizing that you're signed in. I see your name in the top right so I'm assuming this isn't the case.

Do you see this issue in:

• Other browsers on the same machine?
• In an incognito/private browsing window (in the same browser provider and others)?
• On other networks?
• On other machines in the same network?

This would help narrow down where the issue is occurring.

Thanks!

Best regards,

Rachel

Esri Support Services

[LukasWingert]

Hello Rachel,

• Other browsers on the same machine? -> tested with IE, firefox, Chrome
• In an incognito/private browsing window (in the same browser provider and others)? -> yes
• On other networks? -> yes
• On other machines in the same network? -> yes

Only this webmap causes the issue. When i try to edit another webmap the save button is visible (see screenshot below)

[rachelg_esri]

Hello Lukas,

It sounds like you may be hitting a webmap-specific corruption issue. We may be able to see additional errors through Fiddler, but ultimately I think the best solution here may be to create a new web map and get rid of the old one. But we can take another look at it for you in Support Services. Can you give us a call to create a case?

888-377-4575.

We look forward to hearing from you!

Best regards,

Rachel

Esri Support Services

[KellyGerrow]

Hi Lukas,

Is this your web map or is it owned by someone else?

There is a setting that owners can set on web maps which prevents copies from being saved. If you own the map, then Tech Support will be the best place to start.

[LukasWingert]

Hi Kelly,

i am the owner of the webmap, so there can't be any permission issue (should be).

Funny side note: creating a new webmap with the exact same layers, works like a charm.

Any ideas?