iPad Replacement

[ToddHill]

I recently replaced 2 iPads. Both iPads are used in the field collecting data with Survey123 and viewing maps using Field Maps. Once the iPads were set up I gave them to the field crews to log into their ArcGIS Online accounts to add all the maps in Field Maps and forms in Survey123.

Survey123 works perfectly but when they logged into Field Maps to view and add the maps they needed nothing comes up.

There was no credential or sharing changes between the old iPad and the new one for any of our users and as a test I even logged in with my credentials and I saw all the maps I use. We also recently hired a few new employees and when I setup their ArcGIS Online accounts and shared the maps they needed to view on their iPhones after a quick search they were able to find the maps and add them as a favorites.

Thanks for any help in advance.

Todd

[CodyPatterson]

Hey @ToddHill 

I faced similar issues when setting up Field Maps previously, I'd check out these tests here:

1. Add users to separate group, share map, map feature layer, and map image layer to group
2. Verify Map Image Layer is shared, this was a big one for me
3. For working users, have them attempt to login, and have them check their maps on the iPads.
4. Remove and re-download the app to see if that resolves any caching issues.
5. If still not working, ESRI support would be the best bet for now!

Cody