Having trouble creating a hosted layer.

[MichaelWoodward]

I have several shapefiles of our electrical system I'm trying to share on ArcGIS Online.  Two of the shapefiles are too large to add directly to the map.

"Notice:  This dataset is too large to add directly to the map. Upgrade to an ArcGIS Online subscription to publish larger data as hosted layers."

We have a subscription, and I am logged in.  I tried to follow the instructions here: https://doc.arcgis.com/en/arcgis-online/manage-data/publish-features.htm#ESRI_SECTION1_49CE0570C3BA4...  , but I see no options to create a hosted layer.  There is no box to publish the file as a hosted layer.  

I was wondering if this is a permissions issue, but I have all the permissions for my organization enabled.  

Any thoughts?  This is my first time using ArcGIS Online, I've been using ArcGIS Desktop exclusively until now.

[MichaelWoodward]

I tried to publish directly from ArcMap, but I didn't have a server connection.  I tried to create one, but got a 504 error. It said the "proxy server got bad address from remote server"

I assumed I would need some privileges, but don't know how to determine if I have those privileges or not.  I'm set up as an Admin with our organization, and all the privileges are enabled for me.  Our IT person who was kind of handling the GIS software/licenses has left so I'm not sure who to talk to about it.

[Anonymous User]

In ArcGIS Administrator on our desktop, you can specify ArcGIS Online as your portal and then sign in to ArcGIS Online under the File tab in ArcMap. Then you can choose ArcGIS Online as your server connection and you should have sufficient permissions. 

http://desktop.arcgis.com/en/arcmap/latest/get-started/administer/managing-portal-connections-from-a...

http://desktop.arcgis.com/en/arcmap/10.3/map/web-maps-and-services/signing-into-arcgis-online-in-arc...

[MichaelWoodward]

I am able to sign in to ArcGIS Online in ArcMap. 

I went to ArcGIS Administrator and found the Manage Portal for ArcGIS Connections.  Currently, there is "http://www.arcgis.com" in the box.  I'm not sure what to add to get it to connect.  To be honest, most of the instructions went over my head.

[JacobLias1]

Hey Michael, 

If you have the Administrator role for your ArcGIS Organization then you definitely have the privileges needed to create and publish content.

As for the server connection, did you make sure to sign in to your organization within the File menu in ArcMap first?  Make sure you go to File > Sign In and sign in with your administrator credentials first.  Then go through these steps:

File > Share As > Service

Publish a service > Next

Choose a connection > Click the drop down > choose "My Hosted Services ("your organization name")"

Then follow the rest of the steps in the documentation to set up and publish your service.

[MichaelWoodward]

I don't have an existing connection to use.  I tried to create one, but that's where I got the 504 error.

[JacobLias1]

Hey Michael,  

At this point it might be advisable to reach out to Technical Support as you've run into a number of different issues.  Though, when you're signed in to ArcGIS Online within ArcMap, can you check the ArcCatalog tab to see if you have a "My Hosted Services..." folder like this?

[MichaelWoodward · Accepted solution]

I got this resolved with ArcGIS support yesterday afternoon.  We had a public account instead of an organizational account.  They were able to get me set up as an Administrator/Creator of our account.  I can now add larger shapefiles to hosted services, and add them to an ArcGIS Online map.

I guess the Online and Desktop licensing/users setups are different, or not connected?  When I go to My Esri, select My Organizations and Users, I am listed as an Admin.  We have 3 ArcGIS Desktop Basic Single Use Licenses listed under our License Summary.  I don't see anything about ArcGIS Online licenses there.

[JacobLias1]

Hey Micheal,

Glad to hear you got this resolved with technical support.  Regarding licensing, the relationship between My Esri and ArcGIS Online is explained here:

https://community.esri.com/community/education/blog/2018/10/09/what-is-the-difference-between-my-esr...

So with My Esri you can manage your ArcMap/Desktop licensing and downloads, and ArcGIS Online is utilized to handle your SAAS (software as a service) licenses through the licenses tab:

https://doc.arcgis.com/en/arcgis-online/administer/manage-licenses.htm

If you have any other questions about My Esri or licensing for your account, your customer service rep should be able to point you in the right direction.