Frustrated..

[Vailima]

I have a login on ersi.com  and paid for a subscription initially for arcmaps that will not open.

I really want to jump to the online and pro version and despite repeated attempts to get at least a trial version 

or paid version going the submit button does not seem to work, The details are complete.. I am reasonably computer savvy and no errors show and all fields are completed.

I can not set up a login to the online version when i want to upgrade to a higher version the site requests

my online user name and password...

Any thoughts on a resolution...

I want to use the program and have spent a couple of days downloading and trying to use but no luck

Have watched some installation videos as well but can not get past submit

Ian 

[JayantaPoddar]

I have a login on ersi.com  and paid for a subscription initially for arcmaps that will not open.  

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Are you referring to ArcGIS for Personal Use subscription (that you paid for)?

Did you connect with Esri Technical Support for guiding you through the installation process?

[DerekLaw]

Hi @Vailima,

> I have a login on ersi.com  and paid for a subscription initially for arcmaps that will not open. ... I really want to jump to the online and pro version and despite repeated attempts to get at least a trial version ... or paid version going the submit button does not seem to work

It's not clear: are you trying to activate ArcGIS Desktop (ArcMap) or an ArcGIS Online organizational account? These are two SEPARATE programs to do GIS. It's also not clear: are you trying to activate a trial account or a license that you've bought and paid for?

Please contact Esri Customer Service for help.

Hope this helps,