Basemap Topography World Hillshade loading error

[Stefan_Thorn]

Hi,

There is a problem loading the Topography World Hillshade. When I open a existing web map or a new empty map. I got this error below.

[ZiqingYu]

Hi @Stefan_Thorn 

I met same problems on Wednesday for one of my layer, I copied the data from this layer and uploaded it as a new weblayer and then the problem seems gone and I can't reproduce this error again. I don't know why this happens but I assume the error is not on your site. I would advise that you open the web map from some other web layers you have and delete things that maybe related to it and try again, otherwise,  I recommand you contact Esri.

[Stefan_Thorn]

Hi @ZiqingYu,

it was resolved the next day. probably some basemap layer/server issue