AGOL performance issues

[RonaldVanderpool]

Greetings Community,

Is anyone experiencing AGOL performance issues? All of our users are having issues with dashboards, ExBs, and Map Viewers. The issues are occurring across multiple browsers: Edge, Chrome, and Firefox. The issues are: edits not applying to tables, widgets in ExBs not appearing and then reappearing, only partial pop-ups load, published feature layers from Pro with attachments enabled have to be re-enabled on the feature's details page, and the list goes on.

All users are clearing cookies and history every time the browser is closed. In many instances, the same workflow can be opened in different browsers simultaneously, and each has different issues.

This all started with the February updates for us.

Please respond if you are seeing similar issues.

Thanks,

[Katie_Clark]

Yikes, that sounds rough.....

There were a bunch of posts showing up after the Feb update here on Community about people experiencing buggy behavior (unfortunately, this usually happens after a big update. The nature of software updates...). I don't remember anything specific enough that relates to what you're describing. For what it's worth, I haven't personally experienced issues like what you're describing.

Probably worth reaching out to Esri support if you don't get some additional responses/insight from this post. Good luck!

[RonaldVanderpool]

Hi Katie!

Glad it has passed over you. Hope it stays that way 🙂 . Totally will reach out to support if it continues or worsens.

Have a great day!

[Laura]

I haven't experienced anything like that either. Generally if something is going on you'll find it here: https://status.arcgis.com/

[David_McRitchie]

Hey Ronald

Performance troubleshooting is a tricky area, and often involves getting into the technical weeds to resolve. We might get lucky here and figure this out in 5 minutes, or spend weeks troubleshooting.

What I would recommend to start and keep this easier, is separating this issue out and trying to figure out which layer within the GIS onion this is happening on. Are the performance issues being observed over the whole Organisation at the Datastore tier? Specific Web Maps or apps, or with certain services?

One thing my users find useful, is we usually will look at a frequently used Web Map, and any associated apps built on this, and measure the Web Traffic on these using the Browser tools, keeping a focus on how many requests that had been sent, and how long these take to process.

I usually aim for no more than 1400 total requests being sent on a loading a Web Map/App before user actions, with an aim of keeping my loading time below 30 seconds.

Do this on your sample Web Map and Apps and compare. If both perform similarly, it will tell you if you need ot consider optimisations at the service or Web Map level, or if the issues you are facing come later down in the line, with Application configuration.

Depending on what you see, you might wish to test a republish of specific services and then comparing them against live versions, to see if user demand, or service backend tables are a factor slowing things down, or if performance hits are coming from the Web Map configuration.

Please give me a shout if you want to discuss this further or consider raising a case with your Esri software provider.

Here to help 😊

David