"User not allowed for this account"

[BrianFlood]

I sometimes get this error when trying to export a feature service via the REST api. The token is valid, I can make other calls with it and those work fine. The user for the token is the admin for the entire Org, so I don't know why a particular feature service could not be exported. finally, it works perfectly fine when logging in via the web UI and exporting with the context menu


example:
http://sdltesting3.maps.arcgis.com/sharing/rest/content/users/bFloodSDL3/export

POST payload:
{'itemId': u'c4e69696721d4cbb88ff3a8e8cbbc1ba', 'exportParameters': '{"layers":[{"id":"0"}]}', 'f': 'json', 'tags': 'Arc2Box,Backup', 'title': u'a2b_export_states_shp_1380567734', 'token': u'x6BoZD-8UBEgwkMnOrsUEwDhFoFd7QLfXvpVAHeZ82Tc470tB5J9eLly0ToyW0KGNcqJn7VkWm78ChIyfjeWSfHjfAAqIFnyepGqpRzDFyUGS9DMn8OWzLf2gpktzK790MoJBF7LwbdAkiQwZZzR48BQvoI4v3Po-c3DWRjrlqDq1k0L8OYpuAhLpJBPpCmN', 'exportFormat': 'Shapefile'}

response:
{"error":{"code":403,"messageCode":"DS_0003","message":"User not allowed for this account","details":[]}}

[BrianFlood]

thanks to the esri folks who helped out...

fwiw, the issue was using the portal name instead of the portal urlKey in the Url used to call the service. I had thought they were interchangeable but it appears the urlKey is the preferred method

in the REST api, use the Portal Self endpoint to get both values:
http://resources.arcgis.com/en/help/arcgis-rest-api/#/Portal_Self/02r3000001m7000000/

use "urlKey" instead of "name"

ex:
http://sdl3.maps.arcgis.com
vs
http://sdltesting3.maps.arcgis.com