ArcGIS Maps for Illustator: Timeout Error

[klee-edgecre]

Hello,

I am using Adobe Illustrator 25.2.3 and having an issue with creating a vector map. 

When I choose VectorStreetMap in the Compilation, it would load up to 23% and becomes white screen and later show up a message "Timeout Exceeded."

I have copied and pasted the report below.

I installed earlier version 25.2.0 and tried again and no success.

Any help and comments would be appreciated.

Thanks.

Operating System: Windows 10 64-bit
Host Application: ILST 25.2.0
M4CC Version: 2.2.1
User: Complimentary Access
ERROR: Timeout exceeded
Code: undefined
Date: 6/16/2021 11:11:43 AM
Extent: xmin=-8692327.231061969 ymin=4638668.371428113 xmax=-8551683.09901731 ymax=4774726.281775661 spatialReference=102100
MapScale: 1155581
ERROR: Timeout exceeded
Code: undefined
Date: 6/16/2021 11:11:43 AM
Extent: xmin=-8692327.231061969 ymin=4638668.371428113 xmax=-8551683.09901731 ymax=4774726.281775661 spatialReference=102100
MapScale: 1155581

[MadhuraPhaterpekar]

Hi @klee-edgecre 

Thanks for reaching out and reporting this to us. There is an issue on our end that we are currently trying to resolve. I ll update here again once its been fixed. 

Thanks. 

[FGaylord]

Am also having the same issue. Adobe Illustrator 25.2.1. It seemed to work fine last week. Please keep us posted as to progress in fixing this.

[MadhuraPhaterpekar · Accepted solution]

The issue with VectorStreetMap and Natural Earth service layers not loading in Illustrator and Photoshop is now resolved. Thank you for your patience. We apologize for the inconvenience caused by this.