Trial not working

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02-18-2020 08:20 AM
Jose_NicolasBaene
New Contributor II

Hello!

We have a couple of customers trying to create a trial account to test ArcGIS Insights, but after completing the form, it shows a screen which says an error has ocurred and afterwards it doesn´t allow to access Insights or get another trial.

Has anyone had this error and what can we do to enable our customers to get the trial?

Thanks

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ScottSandusky
Esri Contributor

Hello Jose,

I understand that you are able to access the trial now.  Please let us know if that is not the case.  Thanks, Scott

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MalloryDelgadillo
Esri Contributor

Hi Jose Nicolas Baene

Thank you for bringing this to our attention. The team is working to resolve this issue across all trial experiences. 

I will reach back out once the issue is resolved. 

With kind regards,

Mallory Delgadillo 

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ScottSandusky
Esri Contributor

Hello Jose,

I understand that you are able to access the trial now.  Please let us know if that is not the case.  Thanks, Scott

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