We are having intermittent issues with ArcGIS Open Data Portal.
We get errors that state "The shapefile you requested is currently unavailable. "
We can access our rest endpoint, ArcGIS Open Data can access the requested json, it just won't download the shapefile. Fiddle doesn't return any errors, but waits for a long time for each request. Perhaps a timeout issue... We have a very large Open Data REST endpoint which may be causing performance issues, but our recollection in the documentation is that Open Data caches our datasets in the cloud and presents them for download on request...
We worked with tech support weeks ago and they didn't have a great answer for us. The interface is completely uninformative and cumbersome. Typically the troubleshooting workflow involves us needing to reset the index/download for EVERY dataset that we have hosted. When you have 70+ layers available for download, this isn't an easy task and doesn't fix this issue immediately. Sometimes there are lags between suggested fixes and all of the sudden, "BAM!" it's working again, no worries, it's fixed, thanks, leave us feedback to let us know how your experience was!
What is the deal? We are currently using this for our data distribution method and if these intermittent issues continue, we are going to have to find another solution and recommend another solution to our partners as well.
We are curious if others are having the same issues and if so, what your troubleshooting patterns have been to fix it.
Thanks.
