I have two datasets that are failing to download in ArcGIS Hub. When attempting to download data for these particular layers, the following message appears on the Hub: Status: An error occurred. Download failed
These are the layers having trouble:
In my hub administration data screen, I found an error like this:
Warning A recent attempt to download this dataset failed. Reset the dataset to resolve this issue or contact
support with this information: Request
+OBJECTID<=6907&f=json&outFields=*&geometry=&returnGeometry=true&geometryPrecision=' returned HTTP code 500 and
Error 'Paging aborted: Received HTML or plain text when expecting JSON: undefined' for dataset at 2017-12-
I tried resetting the layers but have not seen any improvement.
The REST service behind these layers is working normally, and I have not seen any errors in the ArcGIS Server logs regarding this service.
I'm surprised you're not seeing any errors in your logs, I recommend opening a support ticket and the team can walk you through any debugging and likely needed changes to support these requests.
Software Engineer | ArcGIS Hub