ArcGIS GIS in PowerBI sign in button does nothing in a published dashboard

[Bloomers3166]

Hi,

We are currently facing an issue with logging in to access a map in our published Power BI dashboard, which is powered by ArcGIS for Power BI. Up until last week, everything was working fine. However, it seems that the latest update to ArcGIS for Power BI might have caused connection issues.

When users of the published dashboard attempt to sign in to access the map in enterprise mode, clicking the button does not initiate any action.

Clearing the cookies, is the current workaround as posted in: https://community.esri.com/t5/arcgis-for-power-bi-questions/issue-with-gis-map-on-power-bi-since-the...

The map works for one day and then when users open the dashboard the next day the button does not work again.

It would be a hassle, to tell users to clear their cookies every day just to access the map. Any thoughts on how to resolve this? Thank you.

We're using Enterprise 11.2

[KyleGardner]

Hi @AnthonyLatini 

Seeing the same issue in PowerBI Desktop, button does nothing when clicked. What is the official fix for this in the end or is there not one yet? As others have said, this has only occurred after the recent large update to PowerBI in ArcGIS.

Thankyou.

[soyo]

Hi there to log in you must choose the URL option 

In the next screen enter your organisation account URL even if it is AGOL

After signing with the credentials the settings to validate (scrooll down)

[LeslieUK]

Hello @KyleGardner 

I believe this issue has to do with the browser as this should be the underlying tech for the pop-up - specifically the WebView2 component that gets installed automatically with it.

I have seen issue resolved by uninstalling this and then reinstalling this component from: Microsoft Edge WebView2 | Microsoft Edge Developer using the Evergreen Standalone Installer.

That normally does the trick. Also, clearing your browser cache after a reinstall of Power BI resolves this kind of issue as well: Clear the browser's local storage—ArcGIS for Microsoft 365 | Documentation

[FloraAdekola]

Hi, I had the same issue as well. I think it's due to the recent updates. A lot of other users have been complaining.

This worked for me, so feel free to try:

1. On your local system, navigate to the following locations: 
   • .exe version—%LocalAppData%\Microsoft\Power BI Desktop (for example, <user>\AppData\Local\Microsoft\Power BI Desktop)
   • Microsoft Store version—C:\Users\<user>\Microsoft\Power BI Desktop Store App
2. Delete the CEF folder.
3. Delete the WebView2 folder.
4. Delete the Cache folder.
5. Restart your machine.

[AbdulHassan]

Hello,

I've been having this issue as well.  Another problem is in the Power BI Service (not desktop) you need to continuously remove cookies for the report to work properly.  Also I have end users that view the report that can't get it to work either way.  Has there been a solution to this issue posted yet?  Thank you.

[SarahGaffney]

Hi,

I have followed all of the available workarounds and steps noted above and I am still getting the same error. Is there a permanent solution as yet?

[SarahGaffney]

I finally got it to work - the URL is now case sensitive, it was not before. Copying and pasting the url from the address bar resulted in as issue, but adding a capital at the beginning of the company name worked for me

[Bloomers3166 · Accepted solution]

Hi Everyone,

Just a quick update on what happened on our end. Our problem ended up being a bug (BUG-000169456) so we had no choice but to put warning messages with links to the dashboard on how to clear cookies for our users to get the ArcGIS for PowerBI map working every time they need to use it.

Lately, the problem disappeared for some reason. I'm not sure though if it was because of the latest update of PowerBI. Maybe updating would resolve the issue for people who have the same problem as us.

Current PowerBI Version: 2.131.1203.0 64-bit (July 2024)
Current ArcGIS for PowerBI Version: 2024.1.300.0