ArcGIS GIS in PowerBI sign in button does nothing in a published dashboard
Hi,
We are currently facing an issue with logging in to access a map in our published Power BI dashboard, which is powered by ArcGIS for Power BI. Up until last week, everything was working fine. However, it seems that the latest update to ArcGIS for Power BI might have caused connection issues.
When users of the published dashboard attempt to sign in to access the map in enterprise mode, clicking the button does not initiate any action.
Clearing the cookies, is the current workaround as posted in: https://community.esri.com/t5/arcgis-for-power-bi-questions/issue-with-gis-map-on-power-bi-since-the...
The map works for one day and then when users open the dashboard the next day the button does not work again.
It would be a hassle, to tell users to clear their cookies every day just to access the map. Any thoughts on how to resolve this? Thank you.
We're using Enterprise 11.2
Hi @AnthonyLatini,
Thanks for taking the time to look into this. We're using 11.1, my bad.
Just to confirm: are you publishing the report or embedding the report?
-We're publishing the report to the Microsoft Power BI service (powerbi.com)
what data is on the map?
-Hosted feature layers that are shared in our organization's groups. Users need to be part of that group to view it. Layers are added using this workflow in PowerBI desktop: https://doc.arcgis.com/en/microsoft-365/latest/power-bi/add-content-from-arcgis.htm
The map in our report was added using this workflow: https://doc.arcgis.com/en/microsoft-365/latest/power-bi/create-a-map.htm
The only difference is that the symbol of ArcGIS maps for Power BI in the guide differs from our PowerBI desktop. (See image below)
The issue persists whether viewing the report in Edge or Chrome.
The issue also appears when opening the .pbix file on the Power BI desktop.
I tried creating a new map on the Power BI desktop and when it asks you to sign in to the ArcGIS account. A 'reading error' pops up. (See image below).
It is the same error as what users reported in https://community.esri.com/t5/arcgis-for-power-bi-questions/issue-with-gis-map-on-power-bi-since-the...
The workaround to get it working in Chrome, Edge, and Power BI desktop is by following this procedure every time I restart my machine. Clear the browser's local storage—ArcGIS for Microsoft 365 | Documentation which is not ideal.
Here are the software versions we are using:
Power BI Desktop version: 2.128.952.0 64-bit (April 2024)
ArcGIS for Power BI version: 2024.1.300.0
Thanks for the quick response @AnthonyLatini.
As per Microsoft guidelines (which we follow as well), the version of Power BI Desktop should not be more than one month out of date.
-That is a problem. Uninstalling and reinstalling products in our organization is complicated and involves multiple departments.
Note: The issue is not only present on my machine. Four machines within our team have reproduced the same issues. I will confirm if all of them have the same versions as mine, but I assume we have the same licenses installed.
Also, I would like to confirm that you do not have two versions of Power BI Desktop on your machine. In some cases, you might have the Microsoft Store version as well as the .EXE version. There can be some conflicts with updates and sending information into Power BI Online.
-Stupid question, how do I check whether I have two versions? I only looked at add or remove programs in the system settings and only one showed in the results.
Same issue. It was working last week - now cannot log in.
