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Unable to Open error message

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1
3 weeks ago
aaronh543
New Contributor

Hello,

One of our users brought to our attention that Field Maps will not open on their mobile device any longer. The error message reads:

"Unable to Open

The resource could not be loaded because the App Transport Security policy requires the use of a secure connection"

I am able to open the maps on my phone. These are both iPhones. Has anyone else ran into this issue or have an idea on a fix?

Thanks

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1 Reply
ColinLawrence
Esri Regular Contributor

Hello @aaronh543 , what is the device model and OS version of the problematic phone? Does this differ from your iPhone? Is this an error when opening the app or attempting to open a web map? 

Regards,
Colin
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