Cannot add features in Field Maps because the + sign doesn't show for random feature layers

[amkaMC]

Hi!

Several field workers within our company couldn't add new points/features in Field Maps because the + sign didn't show in the app. This seemed to happen randomly for different feature layers, some had the plus sign and some didn't. During testing we checked several groups with different settings, different users, and different layers. For the Feature Layers that didn't get the plus sign the only quick fix was uploading new versions to the portal, and without changing anything else this worked.

We contacted the supplier for ArcGIS systems in our country and they didn't have any advice exept checking if we had testet everything here: https://support.esri.com/en-us/knowledge-base/problem-unable-to-add-features-in-arcgis-field-maps-00... . 

We concluded on a glitch issue, and hope that Esri can fix this sometime very soon as it is an unpredictable cost and reliability for the company. 

[BrianCohenTNC]

Would love to hear a response to this as we have encountered the same issue.

[ElishMcGirr]

We seem to be having the same issue.

[RhysMiles]

Hi @amkaMC 

I have been working with @ElishMcGirr on a Support Case and they have been able to resolve the issue by resharing the layers and web map with the group for their projects that they were having an issue with. It might be worth giving this an attempt.

Additionally, a solution we have noted previously is to do the following:

1. Open the web map in Map Viewer.
2. Select the point layer.
3. Go to Styles > Pick a style.
4. Change the renderer to Unique symbols (use any field temporarily).
5. Save the map.
6. Optional: Switch back to your preferred symbology style.
7. Save again.

This rebuilds the template list at the feature layer level.

The Add feature button should now appear in the mobile app.

Finally, this Knowledge article provides further workflows to attempt if the above does not make a difference.

Problem: Unable to Add Features in ArcGIS Field Maps

Please do let me know if this has been helpful!