Unable to Open Map - Invalid XML

[RobertThomson]

We are having issues loading maps in Explorer, pretty well every map displays "Unable to open Map - Invalid XML" upon trying to open.  I believe this has been a random problem in the past but now all maps will not load.

All of these maps worked perfectly in the past. 

[Anonymous User]

Hey Robert Thomson‌,

Are you still running into this issue? Is there any chance the maps that won't open are using WMTS as their basemap? There is a known limitation for WMTS layers and this is the error you would see in the case where the basemap is using one of these layers.

Joel