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ArcGIS Explorer Desktop (Build 1750) Cannot view basemaps

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06-11-2012 01:20 AM
hassansaba
New Contributor
Installed new ... after running system requirements test successfully
I can see the thumbnails and pick a base map but the map does not load

When I run the connection speed test everything-passes expect the network route...(it says Test site unreachable)
Is this why? either way any ideas what's wrong with the installation?

I can see the hand in the map viewer but no map appears (just desktop backgrounds), even though it appears to be loaded?
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1 Reply
MarkBockenhauer
Esri Regular Contributor
If you are seeing the "desktop background" it has something to do with the graphics card (ArcGIS Explorer's use of the graphics card) and it may be possible to fix by installing a different graphics card driver.
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