@MichaelVolz & @JoabelBarbieri
The map currently supports about 800 users per day. We encountered several issues during the initial rollout, but after extensive research, testing, and optimization, the map has now been running successfully for approximately two years.
Below is the troubleshooting checklist we have developed based on our experience. These steps are primarily intended for users who are experiencing performance or display issues, particularly users running the map in a virtual machine or on computer without dedicated graphics hardware.
Checklist below:
- Install the latest Microsoft. NET Runtime x64
Download and install the most recent Microsoft .NET Runtime. We have not identified a definitive reason why this resolves the issue, but it appears to improve performance for some users. It seems to be especially helpful for users running Windows 10 in a virtual machine.
- Verify that the browser is supported by ESRI
Confirm that the user's browser meets ESRI current supported-browser requirements: Supported Browsers
- Enable hardware graphics acceleration
In the browser, go to Settings - System and verify that "Use graphics acceleration when available" is enabled. After changing this setting, restart the browser if prompted.
- Enable "Override software rendering list"
Navigate to browser://flags and locate "Override software rendering list." Enable this setting and restart the browser. Example: chrome://flags
NOTE: This is an experimental browser setting and should be used with caution. It forces the browser to use graphics acceleration even when the hardware would normally be excluded by the browser's software-rendering compatibility list. On unsupported hardware, this can potentially cause instability or graphical issues. However, based on our testing and usage, we have kept this setting enabled without encountering those problems.
Additional NOTES:
My personal computer runs Windows 11 and has a dedicated graphics card, and I do not need to make any of these configuration changes for the map to perform properly.
Based on our experience, these troubleshooting steps are primarily applicable to users who do not have dedicated graphics hardware, are using a virtual machine, or are otherwise experiencing graphics-related performance issues. Users with modern computers and dedicated graphics cards generally should not need to modify these settings except for "Enable hardware graphics acceleration."
Disclaimer: These steps are based on our own testing and experience with the map. Some are recommended by ESRI, while others are things we have found that helped. They may not fix every issue, so please do some research before making changes to your browser or computer settings, especially when using experimental settings.
